Hermitage Hotel - Bournemouth

Excellent food apart from the bread served at dinner time which was heavy and flat. Staff very pleasant and polite. Room quiet.

The towels - particularly bath towels - were of extremely poor quality. Bathroom could do with somewhere to put down washbags etc.Bathrooms rather bleak looking. Biscuits provided - not good.

staff were excellent felt looked after

en-suite was dated and shower poor

helpful staff and satisfactory value

I was looking for a comfortable hotel very close to the conference centre within my budget and the Hermitage fitted the bill admirably. The staff were excellent and the food was good, my room was upgraded when it was found to be double booked. I would definitely stay there next conference.

I found the hotel very spacious, the breakfast and evening meals good staff friendly

All the staff were exceptionally polite, helpful, friendly and cheerful. They offer a free 'Hermitage' bath duck to take home - very nice touch.

Location was perfect for the BIC, where we spent evening

Room for the money was very small

Food was very good almost Michelin standard.Nice atmosphere. Nicely decorated for Christmas. Staff pleasant and courteous. Position best in Bournemouth, right in front of pier and beach and nice little park with loads of squirrels leading to town and shops.Great for visiting BIC for concerts etc.

Noisy drunk partygoers at night, but hardly Hotel's fault. Our room was on the small side but glimpsed others that appeared very spacious.

Good food, Good sea view & good atmosphere, helpfull staff.

Lack of hot water ( Appologies were offered on checkout)

the staff were very friendly and made me feel welcome, the food was excellent and noting seemed to be too much trouble.

there wasn't anything i disliked, the heating was quite high which some travellers may find uncomfortable but the windows open so fresh air can circulate

The massive chips raised a big smile.

Very good service and friendly courteous staff.

The shower didnt work properly and the tv was tiny and difficult to see from the chair or bed. Burst water main in the night caused 30 minutes of very loud noise which ruined our sleep. (I understand that this was a one off).

everything about the Hermitage was first class, why this is only a three * hotel amazes me. we dined one night in the restaurant and the food was amazing, you wouldn't have got better in a five star restaurant. Charles in the dining room, as are his staff, are a credit to the hotel. He is a true gentleman and speaks to everyone at the same level and nothing was a bother to him. Breakfasts were amazing too. All in all we enjoyed our stay very much and will definitely be back and wouldn't cease to recommend this hotel. how anyone can complain about the hotel amazes me!

absolutely nothing. first class hotel with first class service!

It was in a good location, near to beach, gardens and shops. Few good restaurants in the area.

Room was large and sparsely furnished. Room was damp, carpet wet near the radiator which was leaking. Damp smell all over the hotel, bit shabby and run down. No one available to give any local area information such as local restaurant.

food, location and cleanliness of room

A large function was being held all weekend at the hotel and other guests had to work around their programme of events. Due to the numbers invoved and the fact that until they entered the dinning room to eat all bar and lounge areas were either full or not avalible due to a photographer taking pictures, also where our room was situated we had to go around a screened off area so not to disturb the function guests.